Refund Policy

Last updated: July 20, 2026

1. General Refund Rule

All ticket sales on Sack-E Online are considered final. We do not issue refunds for change of mind or personal scheduling conflicts.

2. Canceled Events

If an event is canceled by the organizer, you will receive a full refund of the ticket price. Sack-E service fees may be non-refundable depending on the specific event policies.

3. Postponed or Rescheduled Events

If an event is postponed or rescheduled, your ticket will remain valid for the new date. If you are unable to attend the new date, you may request a refund within the specified window provided by the event organizer.

4. How to Request a Refund

Eligible refund requests must be directed to the event organizer through the contact options on the event page. Sack-E acts as a ticketing agent and cannot authorize refunds without the organizer's approval.

5. Processing Time

Once a refund is approved, it will be processed back to the original method of payment. Please allow 5-10 business days for the funds to appear in your account.