Last Updated: July 20, 2026

Merchant Agreement

Terms, conditions, and payout guidelines for event organizers and merchants on Sacketickets.

01

Overview

This Merchant Agreement outlines the terms under which event organizers ("Merchants") may use Sacketickets, operated by Sack-E Co. Ltd ("Sack-E"), to sell tickets and manage events.

02

Event Creation and Ticket Sales

Merchants are solely responsible for setting ticket prices, capacities, and event details. Sack-E will process payments on behalf of the Merchant and remit the funds according to the payout schedule.

03

Fees and Payouts

Sack-E charges a service fee for each ticket sold. Payouts are typically processed within 3-5 business days after the successful conclusion of the event, subject to reserve holding if necessary.

04

Cancellations and Refunds

If a Merchant cancels an event, they must notify Sack-E immediately. The Merchant is responsible for authorizing and providing funds for full refunds to all attendees.

05

Prohibited Content

Merchants may not use Sack-E to promote illegal activities, hate speech, or explicit adult content. Sack-E reserves the right to suspend or terminate any Merchant account violating these guidelines.

Are you an event organizer with questions?

Learn more about selling tickets or contact our merchant support team.