Merchant Agreement

This Merchant Agreement outlines the terms under which event organizers ("Merchants") may use Sacketickets, operated by Sack-E Co. Ltd ("Sack-E"), to sell tickets and manage events.

Merchants are solely responsible for setting ticket prices, capacities, and event details. Sack-E will process payments on behalf of the Merchant and remit the funds according to the payout schedule.

Sack-E charges buyers a service fee on each order; the Merchant receives the full face value of tickets sold. Ticket proceeds are held by Sack-E until the event has taken place. After the event, the Merchant closes it and requests a payout. Sack-E reviews payout requests within 3 business days, and approved transfers arrive within 7 to 10 business days. Sack-E may withhold all or part of a payout to cover refunds, chargebacks, or open disputes for the event.

The Merchant must notify Sack-E immediately if an event is cancelled, postponed, or materially changed. The Merchant is responsible for the cost of all refunds owed to buyers under the Sacketickets Refund Policy, and agrees that Sack-E may pay those refunds from the event proceeds it holds. Where proceeds are insufficient, or have already been paid out, the Merchant must repay Sack-E on demand. The Merchant is also liable for chargebacks and related fees arising from its event.

Merchants may not use Sack-E to promote illegal activities, hate speech, or explicit adult content. Sack-E reserves the right to suspend or terminate any Merchant account violating these guidelines.