Frequently Asked Questions

It’s smooth and easy! Browse the home page or search for the event you want to attend, choose your ticket tier, select your quantity, and head to checkout. You can securely pay with any major credit or debit card.

100%. We don’t play with people’s money. We partner straight with PowerTranz and a major local bank to process Visa and MasterCard payments. Your card details are encrypted in transit and never stored on our servers.

Right in your email inbox! Once your payment goes through, we send your tickets straight to you. You can also view and download them anytime by logging into your Sacketickets account and clicking "Tickets" in the top menu.

No need to print! Just show the QR code on your phone when you reach by the door, or download it the day of the event. *(If the ticket is transferred, the QR code will be disabled).*

Yes! If you bought for a friend or can no longer attend, go to "Tickets", select the ticket you want to send, and click "Transfer". Enter their email address, and they’ll get instant access to claim it.

Refund policies are set by each event organizer. Generally, tickets are non-refundable unless an event is officially canceled or rescheduled. If canceled, refunds go back to the original card used. Check our Refund Policy page for full details.

Getting started is simple! Click "Sell Tickets" or "Manage" in the menu to set up your organizer account. Once logged in, you can create your event page, set your ticket tiers and pricing, and launch sales right away.

We know organizers need quick payouts. Your net earnings are tracked real-time in your Organizer Dashboard. After your event wraps up, your payout is transferred directly into your registered merchant bank account.

We provide a built-in mobile scanner tool. You and your door staff can log into the Sacketickets Scanner on any smartphone or tablet to validate attendee QR codes quickly and keep entry lines moving.

For sure! You can send role-based invite links to co-organizers or gate staff so they can assist with ticket scanning and guest management without giving out your account credentials.

No stress! Our scanner has an Offline Mode. Just tap "Sync Event Data" on your device before heading to the venue, and your team can scan and validate tickets completely offline. Scans will auto-sync once you reconnect.